Privacy Policy

1. INTRODUCTION

ANSCER ROBOTICS PVT LTD ("Company," "we," "us," or "our") operates the website https://anscer.com ("Website"). We are committed to protecting your privacy and ensuring you have a positive experience on our Website. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Website and interact with us.

Registered Address: Plot No 28B, 4th Main, Industrial Area, Bommasandra, Bengaluru, Karnataka 560099, India

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website.

2. INFORMATION WE COLLECT

We collect information in the following ways:

2.1 Information You Provide Directly

When you use our Website, you may voluntarily provide us with personal information including:

• Full Name
• Email Address
• Phone Number
• Company Information (for job applications and business inquiries)
• Messages submitted through our contact forms
• Inquiries via our live chat widget

This information is collected when you:

• Submit contact/enquiry forms
• Register for our jobs portal
• Use our live chat widget
• Apply for positions
• Subscribe to updates or marketing communications

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain technical information, including:

• IP Address
• Browser Type and Version
• Device Information (operating system, device type)
• Approximate Geographic Location (based on IP address)
• Pages visited and time spent on each page
• Referral source and navigation patterns
• Cookies and similar tracking technologies

This information is collected through:

• Google Analytics
• Zoho SalesIQ (live chat and visitor tracking)
• Web server logs

2.3 Information from Third Parties

We may receive information about you from third-party service providers we use for business operations.

3. HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

• Responding to Inquiries: To answer your questions, respond to support requests, and address your concerns
• Job Applications: To process job applications and recruitment for our jobs portal
• Providing Services: To deliver requested information, services, and support
• Marketing Communications: To send you marketing emails and updates about our products, services, and business offerings (with your consent)
• Live Chat Support: To provide customer support and assistance via our live chat widget
• Analytics and Improvement: To analyze Website usage patterns, improve user experience, and optimize Website functionality
• Legal Compliance: To comply with legal obligations, law enforcement requests, and regulatory requirements
• Business Operations: To maintain business records, invoicing, and tax compliance

4. LEGAL BASIS FOR PROCESSING (DPDP ACT COMPLIANCE)

As we operate in India, we comply with the Digital Personal Data Protection Act, 2023 ("DPDP Act"). We process your personal data based on the following legal grounds:

• Consent: Explicit consent for marketing emails, WhatsApp messages, and analytics
• Legitimate Business Interests: To respond to inquiries, provide services, and improve our Website
• Contractual Necessity: To process job applications and business relationships
• Legal Compliance: To comply with applicable laws and regulations in India

5. COOKIES AND TRACKING TECHNOLOGIES

Our Website uses cookies and similar tracking technologies to:

• Enhance user experience
• Remember your preferences
• Track Website analytics through Google Analytics
• Enable Zoho SalesIQ functionality for live chat and visitor insights

You can control cookie settings through your browser preferences. However, disabling cookies may affect Website functionality.

6. THIRD-PARTY SERVICE PROVIDERS

We share necessary information with the following third-party service providers to operate our Website and serve you better:

• Google Analytics: For Website analytics and user behavior tracking
• Zoho SalesIQ: For live chat support and visitor analytics
• Zoho CRM: For managing customer inquiries and business relationships
• Web Hosting Providers: Located in the United States and India

These service providers are bound by confidentiality agreements and are permitted to use your information only as necessary to provide services to us.

7. DATA SHARING AND DISCLOSURE

7.1 When We May Share Your Information

We do not share or sell your personal information to third parties for their marketing purposes. However, we may disclose your information in the following circumstances:

• Legal Requirements: When required by law, court order, or government agency request
• Law Enforcement: To comply with legal process or protect against fraud, security, or technical issues
• Business Operations: With service providers who assist us in operating our Website and conducting our business (as listed in Section 6)
• Subsidiaries: With our subsidiary entities as part of our corporate group

7.2 International Data Transfers

Your personal data may be transferred to, stored in, and processed in countries other than India, including the United States. These transfers are necessary for Website operations and service delivery. By using our Website, you consent to such transfers.

8. DATA RETENTION

We retain your personal information for the following periods:

• Contact Inquiries: Until you request deletion or opt-out via email
• Job Applications: Until the recruitment process concludes; candidates may request deletion at any time
• Marketing Contacts: Until you opt-out or withdraw consent
• Live Chat Records: Retained for support and quality purposes; can be deleted upon request
• Analytics Data: Retained per Google Analytics and Zoho retention policies
• Account Data: Retained until account deletion is requested or your relationship with us ends

You may request deletion or data retention changes at any time by contacting us (see Section 11).

9. MARKETING COMMUNICATIONS AND OPT-OUT

9.1 Email Marketing

We send marketing emails about our services, products, updates, and business offerings. You have the right to:

• Opt-out by clicking the unsubscribe link in any marketing email
• Request removal from our mailing list by emailing spam@anscer.com

9.2 WhatsApp and SMS

If you have opted into WhatsApp or SMS communications, you can opt-out by:

• Replying "STOP" to any message
• Emailing spam@anscer.com with your request to unsubscribe

All marketing communications will include clear opt-out instructions.

10. DATA SECURITY

We implement reasonable technical, organizational, and administrative security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Restricted access to personal information
• Regular security assessments
• Secure hosting infrastructure

However, no method of data transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. YOUR RIGHTS AND CONTACT INFORMATION

11.1 Your Rights

Under the Digital Personal Data Protection Act, 2023, and applicable privacy laws, you have the right to:

• Request access to your personal data we hold
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications
• Opt-out of data processing for specific purposes
• Request information about our data processing practices

11.2 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information below:

Email: hello@anscer.com

Postal Address:
ANSCER ROBOTICS PVT LTD
Plot No 28B, 4th Main
Industrial Area
Bommasandra
Bengaluru, Karnataka 560099
India

We will respond to your request within 30 days in accordance with applicable laws.

12. CHILDREN'S PRIVACY

Our Website is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without appropriate parental consent, we will take steps to delete such information and terminate the minor's account. If you believe we have collected information from a minor, please contact us immediately.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our Website following the posting of changes constitutes your acceptance of the updated Privacy Policy.

14. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Grievance Officer: Raghu Venkatesh
Designation: Chief Business Officer
Email: hello@anscer.com

Mailing Address:
ANSCER ROBOTICS PVT LTD
Plot No 28B, 4th Main
Industrial Area
Bommasandra
Bengaluru, Karnataka 560099
India.

Website: https://anscer.com